• FREE SHIPPING •
CURRENT PROMOTION: We'll gladly pay for your ground shipping charges in the contiguous 48 states when your order exceeds $125.00. Please enter GBSHIPFREE in the coupon section at checkout. This offer is valid only at the time of purchase and cannot be applied after the order is placed. Offer is valid for a limited time only and cannot be combined with other promotions.
Should an item be out of stock, resulting in the order not meeting the minimum $125.00 for free shipping, the customer must select another item to meet the purchase requirement or pay the appropriate shipping fees.
EXCLUDED ITEMS: All Styrofoam Cups. Shippers charge dimensional weight fees on these quite large, but light boxes. Therefore, styrofoam cups are not eligible for free shipping. Thank you for understanding.
Our shipping rates are very reasonable. If you do not qualify for free shipping, please be assured that the shipping costs are nominal and often less than the shippers charge to deliver. If you order multiple items, they may ship from our various distribution centers, but you will only incur one single shipping charge.
Shipping rates are for the continental US states. Please call for our Alaska, Hawaii, Puerto Rico, Canada, AP, APO and other military base rates.
• SHIPPING OPTIONS •
GB Design House uses the three major shippers; UPS, USPS, and FedEx, depending upon the distribution center shipped from. Should you need quicker delivery, please feel free to contact us.
It is at the discretion of the UPS and FedEx driver to request a signature even if we request otherwise. For instance, if you live in an apartment without a doorman or an area that he deems unreliable. If this will be an issue, be sure to deliver to an address, such as your place of employment, where someone will be available to sign. Please include a physical address when you place your order in case your shipment goes UPS or FedEx.
• SHIPPING TURNAROUND •
Most of our products are in stock at our premises or various distribution facilities. Therefore, they usually ship within 1-3 business days. Custom orders generally take 7-10 business days in production unless indicated differently.
If the item is out-of-stock or backordered, we will do our very best to notify you ASAP. Upon your request, we may fulfill your partial shipment, while awaiting backordered items. However, additional shipping charges may apply. Please call us at 800.640.9122 with any questions. We will be happy to work with you.
If you are pressed for time, please contact us to determine if rush processing is necessary. We may be able to meet your deadline without any rush necessary, and will be happy to do so if possible. Reminder: Weekends and Holidays do NOT count as business days.
• ADDRESS CORRECTIONS •
Please verify the shipping address before placing an order. Carriers reserve the right to charge for address changes or corrections (approx. $12-$16). Should the address indicated on the order be incorrect and require an adjustment by the carrier to deliver the package, or the package is sent back to us, we reserve the right to pass along the charge to the customer.
• RETURNS AND SHIPPING •
When an order receives the free shipping promotion, the items returned are subject to the original shipping charge; therefore, the refund will reflect the item price less the shipping fees. Customers must still pay for any return shipping when applicable. Orders that receive free shipping may be charged for shipping if the customer returns any portion (or the entire order) of the purchase which causes total sales amount to fall below the required free ship rate ($125.00).