FAQ Section

CUP SIZE RECOMMENDATION:

The cup sizes refers to the amount of liquid held to the very tip top brim.The size is regulated by the US Dept of Weights & Measures. We recommend ordering larger than you think you need and recommend asking your event planner or bartender for detailed recommendation. 

See the dimension photos on the product page for more info on the sizes.*COMMON CUP SIZES & USAGE *2 oz - shot glasses4 oz - ice cream tastings5 oz - tastings, samples, large shot glass8 oz - kids' parties, ice cream9 oz - (squatty shatterproof, soft & hard plastic) - smallest for wine10 oz - wine, coffee12 oz - mixed & signature drinks, coffee14 oz - mixed & signature drinks16 oz - mixed drinks,  beer, soft drinks, tea20 oz - beer, soft drinks, tea22 oz - water, soft drinks, tea24 oz - water, soft drinks, tea32 oz - water, soft drinks, tea, popcorn44 oz - water, soft drinks, tea, popcorn

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CUSTOM ARTWORK REQUIREMENTS:

Yes, we can imprint custom logos and artwork. We have different requirements for printing in a single ink or foil color and printing in full color (photos, watercolor artwork, etc).

 CUSTOMER-PROVIDED ART 
• There is no fee if the artwork is submitted in the following format for the appropriate printing method. It can then be used on many of our other items.
• We can add additional text, dates, names, etc., to customer provided artwork.
• Alternatively, we can create something custom for you using any of our fonts, designs, or monograms.

  SINGLE COLOR INK OR FOIL PRINTING 
• VECTORIZED art in PDF, EPS, or Ai format (JPGs are never vectorized, not all PDFs are vectorized)
• any text must be OUTLINED 
• 100% black (not grayscale) (though we can then print it in any of our colors)
• Second color printing is available for an additional fee, subject to design approval.
• We may be able to convert your art for a fee.

   FULL COLOR PRINTING 
• High-resolution multicolor art or photographs in any format (minimum 300 dpi but preferably 600 dpi)
• If printing on frosted Shatterproof or Stadium Cups, art must be provided with a transparent background, as white backgrounds will print.
• Please note:  Full color printed products are digitally printed and the clarity or opacity of the image and colors may not be as sharp as the artwork submitted.  The colors in the final product may appear fainter than the original file as that is the nature of digital printing on porous objects.

   PROVIDING YOUR ART
Please attach your art to your reply or email it to art@gbdesignhouse.com with “Your Name - GB Art" with your order # in the subject line.

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COLOR REPRESENTATION ON SCREEN:

Regarding colors, please note: Colors on the digital proofs and photographs are represented as accurately as possible.We calibrate our computers here regularly. However, all computer screens, monitors, and devices are calibrated differently, thereforewe cannot be responsible if the color on your screen does not match the actual color. Please note there are many many shades of each color,so please contact us if you have a specific color need so we can see if we have that available. We also offer samples on many of our items so youcan order a random sample of a previous order to check the color, size, material etc before placing a customized order.

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RECOMMENDED NAPKIN QUANTITY - RULE OF THUMB:

A basic rule-of-thumb is 4 napkins per guest. This will vary depending upon the length and type of reception.Be mindful that you will want to order more than needed, especially if they will be used for multiple locations throughout the evening.We recommend, if ordering a larger quantity, not putting the date on all the napkins so the remaining napkins may be used at your new home.

USAGE IDEAS- Appetizers / Hors D'oeuvres (cocktail)- Bar(s) (cocktail)- Dinner Table (dinner)- Cake Table (cocktail/luncheon)- Late Night - Take out (cocktail/luncheon)- Restroom (Guest Towels)- Candy Bar, Favor Boxes (cocktail)- After Party (cocktail)- Hospitality Room (cocktail/luncheon)- Hotel Welcome Bags/Boxes (cocktail)

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CUP STYLES AND  DIFFERENCES:

Shatterproof (Frost-Flex) - the most popular cup for weddings and events. These are an elegant alternative to glass.- Top shelf dishwasher-safe

Stadium Cups - Most popular for casual and sports events. Often used for children's parties.- Top shelf dishwasher-safe

Styrofoam Cups - Insulated to keep beverages hot or cold. Drinks do not "sweat" in styrofoam.

Soft Plastic Cups - Same crystal clear cups as used for your favorite cold drink at your local coffee shop.

White Paper Cups - Perfect for coffee and available in single or double thickness.

Please Note: Shatterproof and Stadium cups are dishwasher safe on the top shelf however they will have a longer life if hand washed. Your city's water and type of dishwasher can affect the life of the print so we do not guarantee they will hold up in your dishwasher. 

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PROOFS:

The compliementary proof(s) are sent via email within 1-5 business days after the order is placed.This is for you to inspect and make sure we get it right before it hits the press.Please do it promptly so we may get the order into the production queue as quickly as possible.If you have any changes, it must be noted before the proof is approved.We always print a tight registration, however registration accuracy is not guaranteed, as due to the nature of the printer and the item being printed,it is possible to have a slight variation of placement.

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SAMPLES:

Please reach out to us if you would like to order a sample. We do offer random samples from previous orders for purchase on most items. Please note: these can not be customized.  They are random samples from previous customers’ orders.