At Gracious Bridal, we want you to be completely satisfied with your purchase. Our goal is to provide excellent products at a great price. However, if you are not satisfied, you may return the products to us for a full refund (see excluded items below).
New, unopened items may be returned to us within 14 days of delivery for an exchange or full refund, less shipping cost. Please return items in their original condition and packaging. Please contact us within 7 days of receiving your order to receive a Return Authorization form. The form MUST accompany the return or it will not be accepted. We reserve the right to reject any returns or exchanges that do not meet these conditions. Please see below for non-returnable items.
Once the returned merchandise has been received, we will refund your payment less any shipping charges (shipping charges are non-refundable). If you received free shipping on your purchase, the cost of shipping incurred by Gracious Bridal will be deducted from your refund. Orders that receive free shipping may be charged for shipping if the customer returns any portion (or the entire order) of the purchase which causes total sales amount to fall below the required free ship rate.
For your protection, we suggest customers use reliable shippers, such as, UPS or FedEx, who have an online system to track packages. Please note that it takes us 3 to 5 business days to process returns once they arrive at our Customer Service Center. To obtain an Return Authorization form, please email us at firstname.lastname@example.org or call 1-800-640-9122, Mon.- Fri., 8:30am to 4:30pm (CST). Please indicate the order number and specific items you are returning and the reason for the return or exchange.
Please note that some products are NOT eligible for return. These include the following: personalized products, perishables, special orders, custom-made items, food and drink related items, jewelry, ribbons, samples, closeout items, any item with obvious signs of use.
All claims for damaged, defective or missing product(s) must be filed with Gracious Bridal within 72 hours of receiving your order. Please call our customer service department at 800-640-9122 (or 512-306-1267) to initiate a claim. If the shipping carrier is responsible for the missing or damaged products, we will be happy to assist you in filing a claim with the appropriate party. Please keep all products in their original packaging until the claim is settled.
Gracious Bridal will pay the return shipping costs if the return or exchange is a result of our error. Otherwise, the customer must pay all costs related to return shipping. After inspecting the returned merchandise, we will reimburse your credit card or Paypal account for the purchase price of the items, less the original shipping fee. When an order receives the free shipping promotion, the items returned are subject to the original shipping charge; therefore the refund will reflect the item price less the shipping fees. Customers must still pay for any return shipping when applicable.
Thank you so much for choosing Gracious Bridal Design House! We are honored that you appreciate our style, and want you to be wowed by our service and our product. When you receive your item, please leave us a review! If anything is less than stellar, please contact us. Our goal is for you to have a fabulous experience.